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Returns & Exchange Policy

At Jacketex, we take pride in our craftsmanship. However, if your order isn’t quite right, we want to make the return or exchange process as seamless as possible. We offer Free Worldwide Returns to ensure you shop with absolute confidence.

1. Return Window (Eligibility)

  • Return Period: You have 14 days from the date of delivery to request a return or exchange.
  • UK & EU Customers: This policy is in full compliance with UK Consumer Contracts Regulations, giving you a 14-day right to cancel and request a return.
  • Condition: Items must be unused, unworn, in their original condition, with all tags and original packaging intact. The item must show no signs of wear, damage, or alterations.

2. Free Returns (United States, UK & Worldwide)

We are committed to a premium experience, which is why we offer Free Return Shipping for our customers.

  • No Restocking Fee: We do not charge any restocking fees for returns or exchanges.
  • Prepaid Label: We will provide a prepaid return shipping label via email once your return is authorized.
  • Important: Returns sent without our prior authorization or using a different label may not be accepted or processed.

3. How to Start a Return

  1. Contact Us: Email our support team at [email protected] with your Order Number and reason for return.
  2. Get Your Label: Once approved, we will email you a prepaid return shipping label and instructions.
  3. Pack & Ship: Securely pack the jacket, attach the provided label, and drop it off at the designated courier (FedEx, DHL, or USPS) drop-off point.

4. Refunds & Processing Time

  • Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds are automatically applied to your original method of payment.
  • Processing Time: It typically takes 7–14 business days for the refund to reflect in your account.

5. Exchanges

  • Exchanges are accepted within 14 days of delivery.
  • Exchange shipping is 100% free worldwide.
  • If your requested size/style is out of stock, we will issue a full refund instead.

6. Damaged or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with clear photos of the defect. We will arrange a priority replacement or a full refund at no extra cost to you.

Need Assistance?

Our dedicated support team is here to help.

  • Email: [email protected]
  • Company Name: SAEED FACON LIMITED
  • Registered Office Address: Office 3756, 182–184 High Street North, East Ham, London E6 2JA, United Kingdom
  • Business Hours: Monday to Friday (9 AM – 5 PM GMT)