Shipping Policy
Effective Date: October 7, 2026
Our Commitment
At Jacket Prime, operated by Sam Ali Group LLC, we are committed to providing a reliable, transparent, and convenient shipping experience for our customers in the United States (USA).
We aim to process orders efficiently, package products securely, and provide clear information about shipping charges, delivery times, tracking, and order-related concerns.
This Shipping Policy explains our shipping destinations, available shipping methods, order processing times, estimated delivery times, and delivery procedures.
1. Shipping Destinations
- Jacket Prime currently ships exclusively within the United States (USA).
- We accept orders for delivery to eligible United States addresses within the shipping regions available at checkout.
- International shipping is currently unavailable. Orders placed for delivery outside our supported shipping destinations cannot be processed.
2. Order Processing & Cut-off Time
- Order Processing Time: 1–3 business days.
- Order Cut-off Time: 2:00 PM Central Time (CT).
- Business Days: Monday to Friday, excluding holidays.
- Orders placed after the daily cut-off time are processed from the next business day.
- Processing time is separate from shipping transit time.
3. Shipping Methods and Delivery Times
| Shipping Method | Cost | Handling time (days) | Transit time (days) | Total Estimated Delivery Time |
|---|---|---|---|---|
| Standard Shipping |
FREE on all eligible U.S orders. No minimum purchase required. |
1 to 3 business days | 5 to 10 business days | 6 to 13 business days |
| Express Shipping | $20.00 | 1 to 3 business days | 3 to 6 business days | 4 to 9 business days |
- Free Standard Shipping: Available on all eligible U.S orders shipped within the United States, regardless of order value. No minimum purchase is required.
- Standard Shipping is free on all eligible U.S. orders, regardless of order value. Customers may choose Express Shipping for $20.00, where available. The selected shipping method and any applicable charges are displayed at checkout before payment.
- Order Cut-off Time: 2:00 PM Central Time.
- Processing Days: Monday to Friday, excluding recognized public holidays.
- Orders placed after the daily cut-off time, on weekends, or on public holidays begin processing on the next business day.
4. Delivery Estimates
- All eligible U.S. orders qualify for FREE Standard Shipping, regardless of the merchandise subtotal. Customers may select optional Express Shipping for $20.00, where available.
- Total estimated delivery time includes order handling and shipping transit time.
- Delivery estimates may vary depending on carrier operations, weather conditions, delivery location, and other circumstances beyond our reasonable control.
- For the applicable shipping costs and estimated delivery times, please refer to Section 3: Shipping Methods and Delivery Times.
5. Shipping Carriers
- At Jacket Prime, we may ship orders using trusted carriers such as DHL, USPS, UPS, and FedEx to provide reliable delivery services across the United States.
- The shipping carrier may vary depending on your delivery address, selected shipping method, and shipment requirements.
- Once your order has been dispatched, you will receive a shipping confirmation email with tracking information to monitor your delivery.
6. Order Confirmation and Shipment Tracking
- Once your order has been successfully placed, you will receive an order confirmation email at the email address provided during checkout.
- After your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking number.
- You can use the tracking number to monitor your shipment until delivery.
- Please allow up to 24 hours after shipment confirmation for tracking information to become active in the carrier’s tracking system.
- If you experience difficulty accessing your tracking information, please contact us at [email protected].
7. Order Modifications and Cancellations
- Customers may request an order cancellation or modification at any time before shipment, subject to the order’s processing status.
- Please contact [email protected] as soon as possible.
- Submitting a request does not guarantee cancellation or modification. Our customer support team will confirm the outcome by email.
- Once an order has been dispatched, it can no longer be canceled under our standard cancellation procedure.
- After delivery, customers may request an eligible return or exchange according to our Returns and Exchange Policy.
8. Incorrect or Incomplete Shipping Addresses
- Customers are responsible for providing complete and accurate shipping details at checkout.
- Please carefully verify your shipping address, apartment or suite number, ZIP code, and contact information before completing your purchase.
- If you notice an error in your shipping information, contact us immediately at [email protected].
- We will make reasonable efforts to update your shipping details before dispatch. However, address changes cannot be guaranteed once an order has been processed or shipped.
- If a package is returned because of an incorrect or incomplete address provided by the customer, our support team will contact you regarding available redelivery or refund options.
- Any applicable additional shipping charges will be communicated before a replacement delivery is arranged.
9. Delayed Shipments
- We work to ensure that orders are delivered within the estimated delivery timeframe.
- However, occasional shipping delays may occur due to severe weather, transportation disruptions, carrier operations, public holidays, or other circumstances beyond our control.
- If your package has not arrived within the estimated delivery period, please check your tracking information first.
- If the tracking information does not resolve your concern, contact our customer support team at [email protected].
- Our team will review the shipment status and coordinate with the shipping carrier when necessary to assist with resolving the issue.
10. Lost or Missing Packages
- If your shipment appears to be lost in transit or has not arrived within a reasonable period after the estimated delivery date, please contact our support team with your order number and tracking information.
- We will investigate the shipment status with the carrier.
- If your package is confirmed lost in transit, we will arrange an appropriate resolution, which may include a replacement shipment or refund.
- If tracking information indicates that your package was delivered but you cannot locate it, please check your delivery location, household members, building reception, or other designated receiving areas.
- If the package remains missing, please contact us for assistance.
11. Damaged Packages or Incorrect Items
- If your order arrives damaged, defective, or contains an incorrect item, please contact our customer support team as soon as possible.
- We encourage customers to report these issues within 7 days of delivery to help us resolve them promptly.
- Please provide your order number, a description of the issue, and clear photographs of the product or damaged packaging.
- Eligible return requests may still be submitted within our standard 30-day return window.
- For verified defective, damaged, or incorrect items, Jacket Prime will cover the applicable return shipping costs and provide an appropriate resolution in accordance with our Refund and Returns Policy.
12. Missed Deliveries and Returned Packages
- If the shipping carrier cannot complete a delivery because no one is available to receive the package, the carrier may attempt redelivery or provide instructions for collection from a designated pickup location.
- Customers should follow the carrier’s delivery instructions to arrange redelivery or package collection where available.
- If a package is returned because delivery could not be completed, please contact our support team to discuss available options.
- Any additional shipping charges resulting from customer-requested redelivery or an incorrect shipping address will be communicated before proceeding.
13. Taxes and Additional Charges
- All product prices displayed on Jacket Prime are listed in US Dollars (USD).
- Applicable sales taxes, if any, are calculated and displayed at checkout before an order is placed.
- Standard Shipping is free on all eligible orders, with no minimum purchase requirement. Optional Express Shipping costs $20.00, where available. Any applicable sales taxes and shipping charges are clearly displayed at checkout before payment.
- There are no undisclosed shipping or handling fees added after checkout.
- Any applicable charges associated with your order will be disclosed in accordance with applicable laws.
14. Returns and Refunds
- If you are not satisfied with your purchase, you may request an eligible return or exchange within 30 days of receiving your order.
- For change-of-mind returns, customers are responsible for applicable return shipping costs.
- For verified defective, damaged, or incorrect products, Jacket Prime covers the applicable return shipping costs.
- We do not charge any restocking fees.
- For complete details regarding return eligibility, refund processing times, and exchange procedures, please review our Refund and Returns Policy.
15. Contact Us
If you have questions regarding shipping, delivery times, tracking information, or the status of your order, please contact our customer support team:
- Brand Name: Jacket Prime
- Operated By: Sam Ali Group LLC
- Business Address: 3522 Broadknoll Ln, Sugar Land, Texas, 77498, USA
- Business Email: [email protected]
- Business Phone: +1 (469) 935-1805
- Customer Support Hours: Monday–Friday, 8:30 AM–5:30 PM Central Time (CT), Saturday–Sunday: Closed.
- Website: https://jacketprime.com/