Terms and Conditions
Effective Date: October 01, 2026
Introduction:
Welcome to Jacket Prime, operated by Sam Ali Group LLC (“we,” “us,” or “our”).
These Terms and Conditions govern your access to and use of jacketprime.com (the “Website”), including browsing, purchasing products, and using our services.
By accessing our Website or placing an order, you agree to these Terms and Conditions, subject to applicable consumer protection laws.
We are committed to providing a secure, transparent, and reliable shopping experience for our customers.
1. About Us
Jacket Prime is an online fashion and outerwear store operated by Sam Ali Group LLC, based in the United States.
Business Name: Sam Ali Group LLC
Brand Name: Jacket Prime
Business Address: 3522 Broadknoll Ln, Sugar Land, Texas, 77498, USA
Email: [email protected]
Phone: +1 (469) 935-1805
Support Hours: Monday to Friday, 8:30 AM to 5:30 PM Central Time
Website: https://jacketprime.com/
2. Use of Our Website
By using our Website, you agree to use it lawfully and responsibly.
You must not:
Use the Website for fraudulent, illegal, or unauthorized activities.
Attempt to gain unauthorized access to our systems or customer accounts.
Interfere with the Website’s security, functionality, or performance.
Upload or distribute harmful software, viruses, or malicious content.
Copy, reproduce, or commercially exploit Website content without permission, except where permitted by law.
We reserve the right to restrict access or take appropriate action when our Website is used unlawfully or in violation of these Terms.
3. Product Information and Availability
At Jacket Prime, we make reasonable efforts to provide accurate product descriptions, photographs, sizes, colors, materials, and pricing information.
Please note:
Product Colors: Actual colors may vary slightly depending on screen settings and lighting conditions.
Leather Characteristics: Natural leather products may have slight variations in texture, grain, or shade.
Product Availability: Stock availability may change without prior notice.
Product Information: We may correct genuine errors or update product details when necessary.
If a significant product information error affects your order, we will contact you regarding the available options, including cancellation and a refund where appropriate.
4. Pricing, Shipping Charges, and Taxes
All prices displayed on our Website are listed in United States Dollars (USD $).
Shipping Charges
We offer the following shipping options for eligible orders within the United States.
| Shipping Method | Shipping Cost | Estimated Transit Time |
|---|---|---|
| Standard Shipping | $10.00 for orders of $99.00 or less. FREE for orders over $99.00 | 6–13 Business Days |
| Express Shipping | $20.00 | 4–9 Business Days |
Shipping Charges:
Free Standard Shipping is available on eligible U.S. orders with a merchandise subtotal over $99.00, after discounts and before applicable taxes and shipping charges.
Orders with a merchandise subtotal of $99.00 or less are charged a flat $10.00 Standard Shipping fee.
Express Shipping is available for $20.00 on eligible U.S. orders.
All applicable shipping charges are displayed at checkout before payment is completed.
Taxes and Order Total:
All product prices are displayed in United States Dollars (USD).
Shipping eligibility is determined by the merchandise subtotal after discounts and before taxes and shipping charges.
Applicable sales taxes, if any, are calculated and displayed at checkout in accordance with applicable laws.
The final order total, including applicable shipping charges and taxes, is displayed before payment is completed.
5. Orders and Order Acceptance
By placing an order, you confirm that the information you provide is accurate, complete, and current.
All orders are subject to:
Product Availability
Successful Payment Authorization
Accurate Billing and Shipping Information
Order Verification and Fraud Prevention Checks
You will receive an order confirmation email after successfully placing your order.
We may contact you if additional information is required or if an issue prevents us from fulfilling your order.
If we cancel an order after collecting payment, we will arrange a refund to your original payment method.
6. Payment Methods and Security
- At Jacket Prime, we accept major credit cards, debit cards, and other supported payment methods displayed at checkout.
- Full payment is required at the time of purchase.
- Payments are processed through authorized third-party payment processors.
- Customers agree to provide accurate and current billing information.
- Jacket Prime does not independently store complete payment card numbers or card security codes in its customer records.
- Our Website uses HTTPS encryption to help protect information transmitted during browsing and checkout.
- For additional information, please review our Payment Policy.
7. Shipping and Delivery
Jacket Prime ships to eligible addresses within the United States (USA).
Order Processing:
- Processing Time: 1–3 Business Days
- Order Cut-off Time: 2:00 PM Central Time
- Processing Days: Monday to Friday, excluding recognized public holidays.
Standard Shipping:
- Shipping Cost: FREE on orders over $99.00; otherwise calculated at checkout.
- Transit Time: 5–10 Business Days
- Total Estimated Delivery Time: 6–13 Business Days, including processing.
Express Shipping:
- Shipping Cost: $20.00
- Transit Time: 3–6 Business Days
- Total Estimated Delivery Time: 4–9 Business Days, including processing.
We may ship orders using DHL, USPS, UPS, or FedEx, depending on the delivery destination and shipment requirements.
Delivery times are estimates and may vary due to weather conditions, carrier delays, public holidays, or other circumstances beyond our reasonable control.
All applicable shipping charges are displayed at checkout before payment.
For complete details, please review our Shipping Policy.
8. Returns, Exchanges, and Refunds
At Jacket Prime, we offer a 30-day return and exchange policy for eligible products.
Customers may request a return or exchange within 30 days of receiving their order.
Return Eligibility:
For standard change-of-mind returns, products must be:
Unused and Unworn, except for trying them on.
In their Original Condition and Packaging.
Returned with Original Tags and Accessories.
Accompanied by Proof of Purchase.
Return Shipping Costs:
- Change-of-Mind Returns: Customers are responsible for applicable return shipping costs.
- Defective, Damaged, or Incorrect Items: Jacket Prime covers applicable return shipping costs for verified claims.
- Restocking Fee: $0.
Refund Processing
- Approved refunds are typically processed within 7 business days after the returned item has been received, inspected, and approved.
- Additional bank or payment provider processing time may apply.
- For complete details, please review our Returns and Exchange Policy.
- Nothing in these Terms limits statutory consumer rights that cannot legally be excluded.
9. Order Cancellations and Modifications
- Customers may request order cancellation at any time before shipment, subject to the order’s processing status.
- Cancellation requests are not automatically approved.
- Once an order has been dispatched, it cannot be canceled under our standard cancellation procedure.
- If your order has shipped, you may request an eligible return or exchange after delivery.
- Order modification requests, including size, color, product, or shipping address changes, are subject to availability and processing status.
- For successfully canceled paid orders, we will initiate a full refund, including shipping charges paid, to the original payment method within 7 business days of cancellation confirmation.
- For additional information, please review our Order Cancellation Policy.
10. Customer Information and Privacy
- We respect your privacy and are committed to protecting customer information.
- Personal information submitted through our Website is processed as necessary for order fulfillment, payment processing, delivery, customer support, and legal compliance.
- We do not maintain a separate customer database for unrelated purposes or sell customer contact information to third-party data brokers.
- Necessary information may be processed by authorized service providers, including payment processors, shipping carriers, and ecommerce technology providers.
- For more information, please review our Privacy Policy.
11. Intellectual Property
- The Jacket Prime name, logo, original product photographs, graphics, text, designs, and other Website content are owned by Sam Ali Group LLC or used under appropriate licenses, as applicable.
- You may not reproduce, distribute, modify, or commercially use protected Website content without prior written permission, except where permitted by law.
- All third-party trademarks and brand names remain the property of their respective owners.
12. Website Availability and Security
- We aim to maintain a secure, reliable, and accessible Website.
- However, we cannot guarantee that the Website will always operate without interruptions, technical errors, or temporary service disruptions.
- We may perform maintenance, security updates, or necessary operational changes.
- Customers should contact our support team if they encounter technical issues affecting an order or payment.
13. Limitation of Liability
- To the fullest extent permitted by applicable law, Jacket Prime and Sam Ali Group LLC will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our Website or services.
- To the extent permitted by law, our total liability relating to an individual order will not exceed the amount paid for that order.
- Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or restricted under applicable law.
14. Events Beyond Our Control
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including:
Severe Weather or Natural Disasters
Carrier or Transportation Disruptions
Government Restrictions
Strikes or Labor Disputes
Public Emergencies
Other Unforeseen Events
If such circumstances affect an order, we will make reasonable efforts to communicate relevant updates and assist with available solutions.
This section does not remove any refund or other rights customers may have under applicable law.
15. Changes to These Terms
- We may revise these Terms and Conditions to reflect changes in our business operations, services, or legal requirements.
- Updated Terms will be published on this page with a revised Effective Date.
- The Terms applicable to an order will generally be those in effect at the time of purchase, subject to applicable law.
16. Governing Law and Dispute Resolution
- These Terms and Conditions are governed by the laws of the State of Texas, United States, subject to applicable consumer protection laws and mandatory legal rights.
- If you have a concern regarding an order, payment, delivery, or product, please contact us at [email protected] so we can attempt to resolve the matter.
- Any unresolved dispute will be handled by a court of competent jurisdiction in accordance with applicable law.
- Nothing in this section removes legal rights or protections that cannot lawfully be waived.
17. Contact and Business Information
If you have questions about these Terms and Conditions, our products, or your order, please contact us.
- Brand Name: Jacket Prime
- Operated By: Sam Ali Group LLC
- Business Address: 3522 Broadknoll Ln, Sugar Land, Texas, 77498, USA
- Business Email: [email protected]
- Business Phone: +1 (469) 935-1805
- Customer Support Hours: Monday–Friday, 8:30 AM–5:30 PM Central Time (CT), Saturday–Sunday: Closed.
- Website: https://jacketprime.com/