Payment Policy
Our Commitment:
At Jacket Prime, operated by Sam Ali Group LLC, we are committed to providing a safe, secure, and transparent payment experience for our customers in the United States (USA).
This Payment Policy explains our accepted payment methods, payment processing, transaction security, order verification, and refund procedures.
1. Accepted Payment Methods
Jacket Prime accepts major credit and debit cards through the secure payment methods available at checkout. Full payment is required when placing an order. All accepted payment methods are displayed during checkout.
2. Third-Party Payment Processors
- We use trusted third-party payment processors to securely handle online transactions.
- Customers are required to provide accurate and up-to-date billing information when placing an order.
- Payment transactions are subject to verification and authorization by the applicable payment provider.
- Jacket Prime does not independently store complete credit card numbers, debit card numbers, or card security codes in its customer records.
- If you experience a payment processing issue, please contact our support team for assistance. Certain payment errors or delays may need to be resolved directly with your bank or payment provider.
3. Payment Restrictions
We currently do not accept the following payment methods:
Cash on Delivery (COD)
Personal Checks
Direct Bank Transfers
Only payment methods displayed and supported during checkout are accepted.
4. Payment Currency and Order Total
- All product prices and payments on Jacket Prime are displayed and processed in United States Dollars (USD).
- Jacket Prime currently does not collect a separate sales tax amount at checkout.
- Free Standard Shipping is available on all eligible U.S. orders without a minimum purchase requirement. Optional Express Shipping is available for $20.00, where offered.
- The complete amount payable to Jacket Prime is displayed during checkout, allowing customers to review all charges before confirming their purchase.
5. When Will I Be Charged?
- Payment Collection: Payment is submitted and processed securely at checkout when you place your order.
- Payment Confirmation: Once your payment is successfully authorized and your order is accepted, an order confirmation email will be sent to your registered email address.
- Order Processing: Orders are prepared for shipment following successful payment confirmation.
- If a transaction is declined or unsuccessful, the order may remain unconfirmed until payment is successfully completed.
6. Payment Security
- At Jacket Prime, protecting customer payment information is an important part of our business.
- Our website uses HTTPS encryption to help protect information transmitted during browsing and checkout.
- Payment information is processed through authorized third-party payment service providers.
- We take reasonable security measures to help protect transactions against unauthorized access, fraud, and misuse.
- Although we take reasonable precautions, no electronic payment system can guarantee absolute security.
7. Order and Payment Verification
- To maintain a secure shopping environment, certain orders may be subject to additional payment or security verification.
- Please ensure that your billing address, shipping address, email address, and contact information are accurate when placing an order.
- Orders flagged for potential fraud or payment discrepancies may be temporarily delayed, reviewed, or canceled for security reasons.
- If additional verification is required, our customer support team may contact you using the information provided during checkout.
8. Failed or Declined Payments
- If your payment is declined or unsuccessful, please verify your billing information and ensure that your selected payment method is valid.
- You may also contact your bank or payment provider for additional assistance.
- Jacket Prime cannot guarantee approval of transactions declined by banks or third-party payment processors.
- If an unsuccessful transaction appears as a pending authorization on your account, the release timeframe is determined by your bank or payment provider.
- For assistance, contact [email protected].
9. Refunds
- Refunds are handled according to our Returns and Exchange Policy and Order Cancellation Policy.
- Returned Orders: Approved refunds are processed within 7 business days after the returned item has been received, inspected, and approved.
- Canceled Orders: For successfully canceled paid orders, full refunds are initiated within 7 business days after cancellation confirmation, including any original shipping charges paid.
- Refund Method: Refunds are issued to the original payment method used at checkout.
- Your bank or payment provider may require an additional 7 business days for the amount to appear in your account.
- For more details, please review our Returns and Exchange Policy and Order Cancellation Policy.
10. Contact Us
If you have questions about payments, billing, declined transactions, or refunds, please contact our customer support team.
- Brand Name: Jacket Prime
- Operated By: Sam Ali Group LLC
- Business Address: 3522 Broadknoll Ln, Sugar Land, Texas, 77498, USA
- Business Email: [email protected]
- Business Phone: +1 (469) 935-1805
- Customer Support Hours: Monday–Friday, 8:30 AM–5:30 PM Central Time (CT), Saturday–Sunday: Closed.
- Website: https://jacketprime.com/