Order Cancellation Policy
Effective Date: October 01, 2026
This Order Cancellation Policy explains how customers can request order cancellations, modifications, and refunds for purchases made through jacketprime.com.
1. Order Cancellation Before Shipping
- Order Cancellation Before Shipping
- Customers may request an order cancellation before their order has been dispatched.
- To request cancellation, please contact our customer support team with your order number. Our team will review the order status and confirm whether cancellation is possible.
- Once a paid order has been successfully canceled before shipment, a full refund of the amount paid, including any optional Express Shipping charges, will be initiated to the original payment method within 7 business days of cancellation confirmation. Standard Shipping is provided free of charge on eligible orders.
- There is no cancellation fee for orders successfully canceled before shipment.
2. How to Request an Order Cancellation
To request a cancellation, please email [email protected] with the following information:
Email Subject: Cancel Order
Order Number: Your original order number
Reason for Cancellation: Optional
Our support team will review your request and confirm by email whether the order can be canceled.
An order is considered canceled only after you receive confirmation from Jacket Prime.
3. Orders Already Shipped
- Orders that have already been shipped cannot be canceled.
- If your order has been dispatched, you may request an eligible return or exchange after delivery under our 30-day return and exchange policy.
- For complete details, please review our Returns and Exchange Policy.
- This cancellation policy does not limit any rights or remedies available under applicable consumer protection laws.
4. Order Modifications and Address Changes
If you need to modify your order, please contact our support team as soon as possible.
Modification requests may include:
Shipping Address Changes
Product Size or Color Changes
Product Changes
Contact Information Updates
Changes are possible only when the order has not been shipped and our processing system allows the requested modification.
If your requested change cannot be completed, you may request cancellation and place a new order.
All modifications and cancellations are subject to confirmation by our customer support team.
5. Order Cancellations by Jacket Prime
In certain circumstances, Jacket Prime may cancel an order for reasons including:
Product Unavailability: An ordered item is out of stock.
Payment Issues: Payment cannot be successfully verified or confirmed.
Fraud Prevention: Suspected fraudulent or unauthorized transactions.
Incorrect Information: Incomplete or invalid billing or shipping details.
Shipping Restrictions: Delivery addresses outside our supported shipping locations.
If additional information is required, our support team may contact you using the details provided during checkout.
If Jacket Prime cancels a paid order, a full refund will be initiated to the original payment method.
6. Refunds for Canceled Orders
- If a paid order is successfully canceled before shipment, we will initiate a full refund, including any shipping charges paid for that order.
- Refund Method: Original payment method used at checkout.
Refund Processing Time: For approved cancellations, a full refund, including any shipping charges paid, will be initiated to the original payment method within 7 business days after cancellation confirmation.
Additional time may be required for the refund to appear in your account, depending on your bank, card issuer, or payment provider.
Cancellation Fee: $0 for approved cancellations before shipment.
- For returns after delivery, refund eligibility and processing follow our published Refund and Returns Policy.
7. Customer Support and Response Time
- Our customer support team is available during the following business hours:
- Support Days: Monday to Friday
- Support Hours: 8:30 AM to 5:30 PM Central Time
- Cancellation requests may be submitted by email outside business hours and will be reviewed during the next available support period.
- We recommend submitting cancellation requests immediately after placing an order to improve the likelihood of successful cancellation before shipment.
8. Contact and Business Information
If you have questions about order cancellations, modifications, or refunds, please contact us.
- Brand Name: Jacket Prime
- Operated By: Sam Ali Group LLC
- Business Address: 3522 Broadknoll Ln, Sugar Land, Texas, 77498, USA
- Business Email: [email protected]
- Business Phone: +1 (469) 935-1805
- Customer Support Hours: Monday–Friday, 8:30 AM–5:30 PM Central Time (CT), Saturday–Sunday: Closed.
- Website: https://jacketprime.com/