Privacy Policy
Last Updated: October 01, 2026
At Jacket Prime, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains what information we collect, why we use it, how we protect it, and what privacy rights and choices are available when you visit or make a purchase from jacketprime.com.
We handle personal information in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), where applicable.
1. Who We Are
Jacket Prime, operated by Sam Ali Group LLC (“we,” “us,” or “our”), is responsible for managing the personal information collected through our online store.
We are committed to maintaining a secure, transparent, and trustworthy shopping experience for customers throughout the United States.
- Operated By: Sam Ali Group LLC
- Brand Name: Jacket Prime
- Business Address: 3522 Broadknoll Ln, Sugar Land, Texas, 77498, USA
- Email: [email protected]
- Phone: +1 (469) 935-1805
- Website: https://jacketprime.com/
If you have questions about your personal information or wish to exercise your privacy rights, please contact us using the details above.
2. Personal Information We Collect
We collect and process only the information reasonably necessary to operate our online store, process purchases, arrange deliveries, and respond to customer inquiries.
Depending on how you use our website, this may include the following information.
Customer and Order Information
When you place an order, our ecommerce system may collect:
Full Name
Email Address and Phone Number
Billing and Shipping Addresses
Products Ordered
Order Numbers and Purchase Dates
Transaction Details and Payment Status
Delivery, Return, and Refund Information
Customer Account Information
If you create an account, our website may process your account information, login credentials, saved addresses, order history, and preferences.
Customer Support Information
When you contact us, we may process your name, contact information, order details, support messages, and any photographs or documents you voluntarily provide to resolve an inquiry.
Website and Technical Information
When you browse our website, certain technical information may be collected automatically, including:
IP Address
Browser and Device Information
Pages Visited and Website Interactions
Cookie Identifiers
Security and Diagnostic Information
3. How We Use Your Information
We use personal information only for legitimate business purposes, including:
Order Processing: To confirm purchases, process transactions, and manage orders.
Shipping and Delivery: To arrange shipments and provide tracking information.
Customer Support: To respond to inquiries and handle returns, refunds, and exchanges.
Payment Verification: To confirm transactions and help prevent fraudulent activity.
Website Security: To protect our store against unauthorized access and misuse.
Website Improvement: To understand performance and improve customer experience.
Legal Compliance: To maintain records required by applicable laws.
Marketing Communications: To send promotional information where permitted by law or with appropriate customer consent.
Customers can unsubscribe from promotional emails at any time.
4. Customer Data Privacy and Protection
- At Jacket Prime, we take customer confidentiality seriously.
- We do not maintain a separate customer database for unrelated purposes. Customer and order information may be retained within our ecommerce systems as necessary for order fulfillment, customer support, refunds, accounting, fraud prevention, and legal compliance.
- We do not sell or rent customer contact information to third-party data brokers.
- We may disclose information reasonably necessary to payment processors, shipping carriers, ecommerce providers, and other authorized service providers to operate our store and fulfill customer orders.
- Where advertising or analytics technologies involve additional disclosures, we will provide the information and privacy choices required by applicable law.
5. Orders, Payments, and Delivery
Our ecommerce systems process the information necessary to complete purchases and manage orders.
Payment Processing
- Payments are processed through the secure payment methods available at checkout.
- Authorized payment providers may process payment details, billing information, transaction references, and fraud-prevention information.
- Jacket Prime does not independently store complete payment card numbers or card security codes in its customer records.
Delivery Services
- We may use DHL, USPS, UPS, and FedEx, depending on the shipping destination and selected delivery method.
- To arrange delivery, we may provide shipping partners with necessary information such as the customer’s name, shipping address, contact details, and delivery instructions.
- We share only information reasonably necessary to complete the delivery.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support essential shopping functions, improve website performance, and enhance the customer experience.
These may include:
Essential Cookies: Support shopping carts, checkout, account access, and security.
Functional Cookies: Remember preferences and website settings.
Analytics Cookies: Help us understand website usage and performance.
Marketing Cookies: May help measure advertising performance where enabled.
Where configured, third-party analytics or advertising services may process browsing activity, device information, and cookie identifiers.
You can control cookies through your browser settings and any privacy preference controls available on our website.
Disabling certain cookies may affect shopping cart or checkout functionality.
7. Google Analytics and Advertising
If enabled on our website, Google Analytics and Google Ads may help us understand website traffic, product interactions, and advertising performance.
Depending on the configuration, these services may process:
Website Visits and Traffic Sources
Product Views and Shopping Activity
Advertising Interactions
Purchase Conversion Events
Browser and Device Information
Cookie and Advertising Identifiers
Such processing is subject to applicable privacy laws and relevant customer choices.
For more information about Google’s privacy practices, visit Google Privacy Policy.
8. Who We Share Information With
We share personal information only when reasonably necessary to operate our website, fulfill orders, provide customer support, protect our services, or comply with legal obligations.
Depending on the service required, recipients may include:
Payment Service Providers: To process transactions securely.
Shipping Carriers: To deliver purchased products.
Ecommerce and Hosting Providers: To operate and maintain our online store.
Technical Service Providers: To maintain website functionality and security.
Analytics and Advertising Providers: Where applicable and permitted by law.
Legal Authorities: When disclosure is legally required.
We do not sell customer information to third-party data brokers.
Certain advertising-related disclosures may be classified as a sale or sharing under applicable state privacy laws, even if no money is exchanged. Where required, we provide the relevant customer privacy choices.
9. Data Retention
- We retain personal information only for as long as reasonably necessary for legitimate business and legal purposes.
- Order Information: May be retained within our ecommerce systems for order management, refunds, accounting, and legal compliance.
- Customer Account Information: May be retained while an account remains active or as otherwise required.
- Customer Support Records: Retained as needed to resolve inquiries, complaints, and disputes.
- Payment Records: Transaction references and relevant financial records may be retained for accounting and legal obligations.
- We do not maintain a separate customer database for unrelated purposes.
- When personal information is no longer required, appropriate steps are taken to delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
10. Your Privacy Rights
Depending on your state of residence and applicable United States privacy laws, you may have the right to:
Access: Request information about personal data held about you.
Correction: Request correction of inaccurate information.
Deletion: Request deletion of eligible personal information.
Data Portability: Request a copy of certain personal information.
Opt-Out: Opt out of certain marketing, targeted advertising, or data-sharing activities.
Withdrawal of Consent: Withdraw consent where processing relies on it.
Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination.
11. Information Security
We take reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
Our security practices may include:
HTTPS Encryption
Secure Payment Processing
Authorized Account Access
Website Security Monitoring
Fraud Prevention Measures
Access to customer information is limited to authorized personnel and service providers who require it for legitimate business purposes.
Although we take reasonable security precautions, no website or electronic system can guarantee complete security.
12. Information Required to Place an Order
- Certain information is necessary to process and deliver customer orders.
- This generally includes your name, email address, billing address, shipping address, contact details, and necessary payment information.
- Without the information required to complete a purchase, we may be unable to process, fulfill, or deliver your order.
- Providing optional marketing consent is not required to purchase products from Jacket Prime.
13. Automated Payment and Fraud Checks
- Our payment providers and financial institutions may use automated systems to verify transactions, detect suspicious activity, and prevent payment fraud.
- These checks may affect whether a transaction can be completed.
- Payment-related processing is governed by the applicable payment provider’s privacy practices.
- If you experience a payment or order verification issue, please contact our customer support team.
14. Children's Privacy
- Our website is not directed toward children under 16 years of age.
- We do not knowingly collect personal information from children in violation of applicable laws.
- If you believe a child has provided personal information through our website, please contact [email protected].
- We will review the concern and take appropriate action in accordance with applicable laws.
15. Privacy Complaints and Requests
- If you have concerns about how we collect, use, or protect your personal information, please contact us. Email: [email protected]
- Please describe your concern and provide any relevant details so we can investigate.
- We will review privacy complaints and respond within applicable legal timeframes.
- Eligible customers may also contact the appropriate state privacy regulator or other competent authority regarding unresolved privacy concerns.
16. Changes to This Privacy Policy
- We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, or applicable legal requirements.
- Any updates will be published on this page with a revised Last Updated date.
- Where required by law, additional notice or consent will be provided for material changes.
17. Contact Us
For privacy inquiries, customer information requests, or general questions, please contact:
- Brand Name: Jacket Prime
- Operated By: Sam Ali Group LLC
- Business Address: 3522 Broadknoll Ln, Sugar Land, Texas, 77498, USA
- Business Email: [email protected]
- Business Phone: +1 (469) 935-1805
- Business Days: Monday to Friday
- Business Hours: 8:30 AM to 5:30 PM Central Time (CT)
- Website: https://jacketprime.com/