Privacy Policy

At Jacketex, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, handle, and safeguard your information when you visit or make a purchase from www.jacketex.co.uk.

1. Information We Collect

To provide you with a seamless shopping experience, we collect the following types of data:

Identity & Contact Data: Your name, email address, phone number, and shipping/billing address.
Transaction Data: Details of orders you have placed and payments made (processed securely via our payment partners).
Technical Data: Your IP address, browser type, time zone settings, and device information used to access our site.
Communications: Records of any correspondence you have with our support team.

2. How We Use Your Data

We use your information for specific and legitimate purposes, including:

Order Fulfillment: To process your payments, arrange shipping, and provide you with order updates.
Customer Support: To respond to your inquiries and resolve any issues.
Site Improvement: To analyze how customers interact with our website to improve our designs and user experience.
Legal Compliance: To meet our tax, accounting, and legal obligations in the UK.

3. Data Sharing & Third Parties

We never sell or rent your personal data to third parties. We only share information with trusted partners essential for our operations:

Fulfillment Partners: Logistics and courier companies to deliver your jackets.
Payment Processors: Secure gateways that handle your transaction data.
IT Services: Service providers that help maintain our website and data security.
Legal Authorities: Only when required by UK law or to protect our legal rights.

4. Data Security

We implement high-level security protocols and SSL encryption to ensure your data remains protected. While no method of online transmission is 100% secure, we follow industry best practices to prevent unauthorized access, alteration, or disclosure.

5. Your Rights (UK GDPR)

As a user, you have specific rights regarding your personal information:

Right of Access: You can request a copy of the data we hold about you.
Right to Rectification: You can ask us to correct inaccurate information.
Right to Erasure: You can request that we delete your personal data (subject to legal record-keeping requirements).
Right to Withdraw Consent: You can opt-out of marketing communications at any time.

6. Cookies

Our website uses cookies to remember your preferences and analyze traffic. You can choose to disable cookies through your browser settings, though this may affect some features of the website.

7. Contact Information

For any questions regarding this Privacy Policy or to exercise your data rights, please contact our Data Protection Officer:

Brand: Jacketex
Operated by: SAEED FACON LIMITED
Email: [email protected]
Registered Office: Office 3756, 182–184 High Street North, East Ham, London E6 2JA, United Kingdom.